Terms & Conditions

Terms & Conditions


Ticket Purchase

  1. Only Tickets purchased from our site (https://festival.sugisproductions.com) are valid and will allow admission to the Event. Tickets bought from an unauthorised third will be void and may be seized or cancelled without refund or compensation.
  2. Availability information for Tickets is subject to change without notice.
  3. Confirmation of purchase will be provided by this website the point of purchase and E-Tickets will be issued via email. In case you have a technical issue receiving your purchased ticket, please contact festival@sugisproductions.com.


  1. Tickets are final and non-refundable.
  2. We reserve the right to alter the event programme in respect of the line up, the times and dates of each single performances and the start and finish time of the event without liability to the ticket holder.

Prohibition of Transfer

  1. All Tickets purchased shall require the name of the actual attendee.
  2. A Ticket cannot be passed or transferred to another individual unless agreed in written form with the Festival Organizers. Please contact festival@sugisproductions.com in case you need to transfer your ticket.
  3. Festival Organizers reserve the right to invalidate any ticket believed to be sold on for personal gains.
  4. All tickets will be required to be matched against valid photo ID upon entry to the Event. Any attendee unable to provide matching photographic ID to their Ticket could be refused entry.
  5. Any Tickets advertised for any commercial purposes shall be cancelled and invalidated without refund.

Conditions of Entry

  1. Customers are required to meet the conditions of entry in order to gain access to the event. Conditions of entry are listed as:
    * No ID, no entry
    * Valid Ticket – tickets should be presented along with ID to match the name on the ticket, or the named ticket holder must be present.

Protection of Data

Personal information collected via this website and the registration process is only held for the specified purpose made clear at the time of collection.

We comply with all relevant data protection laws in all our dealings with personal data, and we will ensure that our Data Processors do the same.